Is your Moto G refusing to turn on? Don’t worry, you’re not alone. Many Moto G users face this issue, but there are simple fixes you can try at home. To fix a Moto G that won’t turn on, first try charging it for at least 30 minutes, then press and hold the power button for 30 seconds.
If that doesn’t work, you can try a forced restart. Press and hold both the volume down and power buttons for 2-3 minutes. This often solves the problem of a black or blank screen.
Sometimes, software issues can prevent your phone from turning on. In these cases, you might need to perform a factory reset or update the software. We’ll cover these steps and more in this guide to help get your Moto G up and running again.
Initial Troubleshooting Steps
When your Moto G won’t turn on, start with these basic steps. They often fix the problem quickly and easily.
Checking Charger and Cable
First, check your charger and cable. Use the original Moto G charger if you have it. Try a different wall outlet too. Look for any damage to the cable or charger. Bent pins or frayed wires can stop your phone from charging.
Clean the charging port on your Moto G. Dust or lint might block the connection. Use a soft, dry brush or toothpick to remove any debris. Be gentle to avoid damaging the port.
If you have another Moto G charger, try it. This helps figure out if the problem is your charger or the phone itself.
Inspecting the Power Source
Make sure you’re using a working power outlet. Plug in a lamp or other device to test it. If the outlet works, try charging your Moto G for at least 30 minutes.
Check the battery icon on the screen. If you see it, your phone is getting power. Let it charge for a while before trying to turn it on.
Some car chargers or portable battery packs might not work well with your Moto G. Use a wall charger when possible for best results.
Performing a Force Reboot
If charging doesn’t help, try a force reboot. This can fix many software issues that keep your phone from turning on.
To force reboot:
- Press and hold the power button for 10-20 seconds.
- If that doesn’t work, try holding both the power button and volume down button for up to 2 minutes.
Don’t worry – this won’t erase your data. It just forces your Moto G to restart. After the reboot, your phone should turn on as usual.
Advanced Recovery Techniques
When your Moto G won’t turn on, try these advanced methods to get it working again. These techniques can fix software issues and restore your phone’s functionality.
Booting Into Safe Mode
Safe Mode starts your phone with only essential apps. This helps identify if third-party apps are causing problems.
To enter Safe Mode:
- Press and hold the power button.
- When the Motorola logo appears, release the power button.
- Quickly press and hold the volume down button.
- Keep holding until the phone boots.
You’ll see “Safe Mode” at the bottom of the screen. If your phone works in Safe Mode, uninstall recently added apps one by one to find the culprit.
Wiping the Cache Partition
Clearing the cache can fix many software glitches. This won’t delete your personal data.
To wipe the cache:
- Turn off your Moto G.
- Press and hold the volume down and power buttons.
- When the logo appears, release the buttons.
- Use volume buttons to scroll to “Recovery mode” and press power to select.
- When you see the Android robot, hold power and press volume up.
- Use volume buttons to select “Wipe cache partition” and press power.
- Select “Yes” to confirm.
After wiping, restart your phone.
Performing a Factory Reset
A factory reset erases all data and settings. Only use this as a last resort.
To factory reset:
- Back up your data if possible.
- Follow steps 1-5 from the cache wipe instructions.
- Select “Wipe data/factory reset” with volume buttons.
- Press power to confirm.
- Choose “Yes – delete all user data” and press power.
The reset takes a few minutes. Your phone will restart when done. You’ll need to set it up as new.
Battery and Power Management
A dead battery or power issues often cause a Moto G to not turn on. Fixing these problems can get your phone working again quickly.
Identifying Battery Issues
Check if your Moto G’s battery is completely drained. Plug it in using the original charger and cable. Let it charge for at least 15-20 minutes before trying to turn it on.
If the phone doesn’t respond, try a different outlet or charger. Make sure the charging cable fits snugly in both the phone and charger. A loose connection can prevent charging.
Look for signs of battery swelling or damage. If the back cover bulges, stop using the phone and get the battery replaced.
Understanding Power Consumption
Your Moto G Power or Moto G Stylus may drain faster than expected due to certain apps or settings. Check which apps use the most battery in your phone’s settings.
Turn off features you don’t need, like Bluetooth or GPS. Lower screen brightness and turn off always-on display to save power.
Extreme temperatures can affect battery life. Keep your phone away from heat or cold. Update your phone’s software to get the latest power-saving improvements.
If battery drain persists, a factory reset might help. Back up your data first. Consider replacing the battery if your phone is over 2 years old.