Losing or damaging your phone can be frustrating, but if you’re a TruConnect customer, getting a replacement device is a straightforward process.
Whether your phone is defective, lost, or broken, this guide will walk you through the steps to secure a new TruConnect phone.
Read also: TruConnect Customer Service 24 Hours
Page Contents:
1. Determine Your Eligibility for a Replacement
TruConnect offers replacement phones under different circumstances. Before proceeding, identify which category you fall into:
- Manufacturer Defect (Within 90 Days) – If your phone has a defect and is still within the 90-day warranty period, you can request a free replacement.
- Beyond 90 Days or Physical Damage – If your phone is older than 90 days or has damage caused by accidental drops, water exposure, or other user-related incidents, you may need to purchase a new one.
2. Contact TruConnect Customer Support
To start the replacement process, reach out to TruConnect’s customer service team:
- Phone: Call 1-800-430-0443 (Monday–Saturday, 5 AM to 9 PM PST)
- Online: Visit TruConnect’s support website and submit a request.
When contacting support, be prepared to provide:
- Your TruConnect account details (phone number, name, email)
- A description of the issue with your phone
- Proof of purchase (if required)
3. Follow the Replacement Options
Once TruConnect verifies your eligibility, they will provide you with the appropriate solution:
- Warranty Replacement – If your device qualifies under the manufacturer’s warranty, they will send you a replacement of the same model or an equivalent device for free.
- Out-of-Warranty Replacement – If your phone is beyond the warranty period, you will have to purchase a new device from TruConnect’s store or an authorized retailer.
4. Return Your Defective Device (If Required)
In some cases, TruConnect may require you to return the defective phone before sending a replacement. If so:
- Package the device securely, including all accessories (charger, cables, etc.).
- Follow TruConnect’s return instructions to avoid additional fees.
- Use a trackable shipping method to ensure your return is received.
5. Receive Your Replacement Phone
Once TruConnect processes your request, they will ship your replacement phone. Shipping times may vary, but you can contact customer support for tracking information.
Alternative Option: Buy a New Phone
If you’re not eligible for a free replacement, you can purchase a new TruConnect device from their official online store or check for affordable options through retailers.
Getting a TruConnect replacement phone is a simple process if you follow the right steps. Make sure to check your warranty status, contact customer support, and follow any return procedures required. If you’re unsure about your eligibility, a quick call to 1-800-430-0443 will get you the answers you need.