Is your Moto G Play camera not working? Don’t worry, there are simple fixes you can try. Camera issues on Moto G phones are common but often easy to solve.
To fix a Moto G Play camera that’s not working, start by cleaning the lens, checking for software updates, and restarting your phone. These quick steps can fix many camera problems. Dirty lenses cause blurry photos, while outdated software can lead to app crashes.
If those steps don’t work, you may need to look deeper. Camera errors can stem from app glitches, storage issues, or even hardware problems. This guide will walk you through more advanced fixes to get your camera working again.
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Troubleshooting Steps for Moto G Play Camera Issues
Camera problems on your Moto G Play can be frustrating. Try these steps to get your camera working again.
Restart the Camera and the Phone
Close the camera app and reopen it. This can fix small glitches. If that doesn’t work, restart your phone.
To restart:
- Press and hold the power button
- Tap “Restart”
- Wait for your phone to turn back on
After restarting, open the camera app again. Check if the issue is fixed. If not, move on to the next step.
Check for Enough Storage Space
Low storage can cause camera issues. To check your storage:
- Go to Settings
- Tap “Storage”
- Look at available space
If storage is low, delete unused apps, photos, or videos. You can also move files to an SD card or cloud storage.
Aim to keep at least 1GB of free space. This gives your camera room to save new photos and videos.
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Clear Cache and Data of Moto Camera App
Clearing the camera app’s data can fix many issues. Here’s how:
- Go to Settings
- Tap “Apps & notifications”
- Find and tap “Camera”
- Tap “Storage & cache”
- Tap “Clear cache”
- Tap “Clear storage”
This resets the camera app. You’ll need to set up your preferences again. But it often solves camera problems.
Assess App Permissions and Settings
Make sure the camera app has the right permissions:
- Go to Settings
- Tap “Apps & notifications”
- Find and tap “Camera”
- Tap “Permissions”
- Enable “Camera” and “Storage”
Also check camera settings:
- Open the camera app
- Tap the gear icon
- Look for any odd settings that might cause issues
Try changing resolution or other settings. This can sometimes fix camera problems.
Advanced Troubleshooting Techniques
Try these methods to fix camera issues on your Moto G Play. They can help identify and solve more complex problems.
Boot in Safe Mode to Identify Issues
To check if an app is causing camera problems, boot your phone in Safe Mode. Press and hold the power button. When the power off option appears, tap and hold it. Choose “Reboot to safe mode” when prompted.
In Safe Mode, third-party apps are disabled. Try using the camera. If it works, an app is likely the culprit.
To exit Safe Mode, restart your phone normally.
If the camera works in Safe Mode, uninstall recently added apps one by one. Test the camera after each removal to find the problematic app.
Utilize Third-Party Camera Apps
If your built-in camera app isn’t working, try a different one. Download a reliable camera app from the Google Play Store.
Popular options include Open Camera, Camera MX, or Google Camera.
These apps may bypass software issues with your phone’s default camera app.
If a third-party app works, you can use it as a temporary fix. You should still try to resolve the issue with your phone’s main camera app for full functionality.
Check for Malware on Your Device
Malware can cause camera problems. Install a reputable antivirus app from the Google Play Store.
Some trusted options are Avast, AVG, or Malwarebytes.
Run a full scan of your device. If malware is found, follow the app’s instructions to remove it.
Keep your phone updated with the latest security patches. Go to Settings > System > Advanced > System update.
Regular scans and updates help prevent future malware infections that could affect your camera.
Long-term Solutions and Preventative Measures
Taking steps to fix and prevent camera issues on your Moto G Play can save you time and frustration. Here are some key actions to keep your camera working well.
Perform a Factory Data Reset
A factory data reset can solve many software problems on your Moto G Play. Before resetting, back up your data.
To reset:
- Go to Settings > System > Reset options
- Tap “Erase all data (factory reset)”
- Follow the prompts to complete the reset
After the reset, set up your phone and reinstall apps. Test the camera to see if the issue is fixed.
Remember, a reset erases all data on your phone. Only use this option if other fixes haven’t worked.
Regularly Update Moto G Play Software
Keeping your Moto G Play updated helps prevent camera problems. Software updates often include bug fixes and improvements.
To check for updates:
- Go to Settings > System > System updates
- Tap “Check for update”
- If an update is available, download and install it
Set your phone to update automatically at night while charging. This keeps your software current without disrupting your day.
Stay Vigilant of Hardware Problems
Watch for signs of hardware issues that could affect your camera. Look for:
- Cracks or damage to the camera lens
- Dust or debris inside the lens
- Strange noises when using the camera
If you spot these problems, clean the lens gently with a soft cloth. For internal issues, contact Motorola support or visit a repair shop.
Protect your phone with a case to prevent damage. Avoid exposing your Moto G Play to extreme temperatures or moisture, which can harm the camera.